FAQs (Vacation)

We’re currently out of the Studio and will return on May 31st to answer your questions personally.

In the meantime, most answers to customer questions can be found below.

Our custom downloads and personalized listings are taking a short vacation…along with me. But no worries! They will all be back in the Studio on May 31st…well rested and ready to brighten your day!

Absolutely! All of our instant downloads are still in the Studio and can be found HERE!

It’s super simple! Just place the item you want in your cart and checkout. Instantly after purchase, you will receive an email from Etsy with a link to your files. Simply click on the link and download the file(s) to your computer. You can then instantly print the files on your home printer or take the files to your local print shop and have them printed professionally.

Hey, thanks for your order! Shortly after purchase, an email with a link to download your files was automatically sent to the email address you have on file with Etsy. It’s possible that the email could have ended up in your SPAM folder or you have an outdated email address on file. If you were logged into your Etsy account when you made the purchase, you can easily access all previous orders inside your account! Simply go to:

www.etsy.com/your/purchases

There you will see a list of all previous purchases. All digital purchases will include a link to download directly from that page.

For best results, we recommend printing all our designs on glossy photo paper. The weight and sheen of the glossy photo paper produces the best graphic quality and makes your finished product look professional. However, a lot of customers have chosen to print on cardstock and have been happy with the results.

Simply purchase once and you can instantly print as many as you need for your event on your home printer or at your local print shop. (Please note the license is for personal use only. See our Terms of Use below for more information.) You will receive an email with a link to download your files a few minutes after purchase. Simply download and print on your home printer or at your local print shop.

We don’t currently offer printing and shipping services. Sorry. However, these digital files can easily be taken to your local print shop or simply uploaded online to your local store and picked up in an hour.

One image features one wrapper per page and the second features two wrappers per page. The image design is exactly the same on both. They are sized to print on 8.5″ x 11″ paper and are designed to fit the standard 1.55 oz Hershey bars. The version with two per page can be printed if you have the option of full-bleed or borderless printing (meaning the design extends all the way to the edge of the paper).
If you print the version with two per page and there is an added white border on the left and right of the wrappers, your printer is automatically shrinking the images and the wrappers won’t fit the candy bars properly. If this is the case, then you will need to print the version with one per sheet.
The finished wrapper should measure approximately 5.5″ x 5.6″. It’s designed to fit the width of the actual chocolate bar with the original Hershey’s wrapper ends showing on each side.

Absolutely! We supply frequent discount codes to our VIP Club members. It’s free to join and you’ll get an instant discount code for 20% off your next order.

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Our listings are for digital files. No physical items will be shipped. You will receive your downloads instantly after purchase. Due to the nature of instant downloadable products, refunds will not be given after purchase.

For personal / non-profit use only. Commercial use is not allowed. YOU MAY print your items to use in your home or to give as a gift. YOU MAY NOT share, redistribute or resell our digital files under any circumstances. YOU MAY NOT print these images and resell them in any shape or form. (These are original Studio 120 Underground designs. If you are interested in manufacturing any of our designs for resale, please contact us.) By downloading our items, you are agreeing to the terms above.

Copyright © Studio 120 Underground. All rights reserved.

Our access to technology on vacation is limited so please contact us again on May 31st and we’d love to answer any and all questions you may have! Thanks!

 

Got it! Take me back to Studio 120 Underground on Etsy!